Recruitment


You are applying for the following position:
Customer Service Advisor - Lichfield

Our Operations Centre has an exciting, new and rare opportunity for a dynamic Gallery & Customer Support Consultant to join our existing team! The Role � Providing exceptional customer service both over the phone and via email in a faced paced environment. � Approving customer orders using the in-house system. � Liaising with all Whitewall Galleries to ensure superb customer experience � Ensuring customer orders are fulfilled in a timely manner � Liaison with other departments such as Merchandising, Fulfilment and Galleries to ensure orders are despatched correctly and on time � Customer delivery follow up communication � Effectively dealing with any customer issues that arise and bringing them to a successful conclusion � Organising courier collections and returns using our interlink service. � To problem-solve in a timely and efficient manner when issues arise You � Previous customer service experience is ideal and knowledge of Demontfort internal systems is preferred. � Superb problem solver � Proactive and quick thinking in response to customer issues � Passionate & enthusiastic about providing exceptional customer service � Able to remain calm under pressure � Strong communication skills both over the phone & email � Excellent time management � Good at multitasking and prioritising � Solution Orientated Good literacy and numeracy skills � Solid IT skills (Microsoft Office, Databases, in-house systems) � Excellent Customer Service skills, including excellent verbal & written communication � Flexibility to work one weekend day per month and occasional later evenings If you are interested then please send a copy of your CV across to us. Unfortunately due to the high volume of application if you haven't heard back within a week of your application then you may have been unsuccessful,


Please register your interest by completing the following form.


 



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